FAQs

We’ve gathered some questions we frequently get from our clients. Of course if you don’t find answers to your particular questions, please don’t hesitate to contact one of our knowledgeable staff.

Do you serve events outside the Greater Toronto Area?
Absolutely – call us and we will be able to provide a quote.
Are your staff certified or insured?
Our staff are all Smart Serve certified and fully insured. Our Supervisors and Head Waiters are also food safety certified. All staff go through our Standards of Professional Service™ program before their first shift and also benefit from on-site mentoring by one of our senior staff. We offer regular workshops and orientations for all staff so that they can continue to learn and grow with us and our clients.
What are your staff ratios and how do you come up with them?
Our staffing ratios are determined based on a number of elements such as guest count, itinerary, entertainment, number of courses and wine service. We typically recommend the following ratios:

  • plated dinner – 1 server for every 10 guests
  • cocktail reception – 1 server for every 35 guests
  • buffets and food stations – 1 server for every 25 guests
  • bartenders – 1 for every 75 guests

Of course every event is unique, and we are happy to discuss with you your specific needs.

Can I order only one staff for my small event?
Of course. Many of our staff are experienced in small, intimate functions. The first staff on any event is always a Head Wait or Supervisor. They will have the experience necessary to balance the needs of the client, the floor, the bar and the food.
Will I be able to speak to someone about my event beforehand?
Absolutely. If you book a Supervisor they will contact you within 48 hours before your event and you can discuss with them all of your needs. The Supervisor will also follow up with you the day after the event to let you know how the event ran.
Do I need to supply uniforms for your staff?
Our staff come in one of two standard uniforms: black bistro and white bistro. Call us for more details. If you’d like to provide your own uniforms, that’s okay too – just let us know in advance.
Can I hire your staff for a 2-hour shift?
Our shift minimum is 4 hours for local events, but we are happy to arrive early to help you set up and stay after your event to help you clean up.  Please contact us for shift minimums for out of town events.
Do you provide catering?
Our specialty is professional service staff – wait staff, bartenders, coat check, chef assists, and event supervisors. Food is generally supplied by our clients. We invite you to consult our partners page to find the names of some of the caterers we’ve worked with.
I need help planning my event. Do you provide event planning services?
We are happy to consult with you on any staffing needs for your event. For consultations on food, décor and rentals, please consult our partners page.